SUMMARY

This workshop will involve an interactive mini design challenge to provoke discussion and reflection around the session title. We will set a mini design challenge “how might we design consumer-facing AI products which enable all users to make good judgements about trustworthiness, especially those with low digital skills? And how might such tools report their limitations?” We will set up some tailored personas and scenarios for people to work on in smaller groups. 

People with low digital skills are already sceptical and distrustful of some digital tools (e.g. concerns around privacy). Many people who are new to the internet find it challenging to make confident judgements and decisions around privacy and safety. 

This is likely to become even more of an issue with AI-based tools and approaches, since these are hard to explain in simple terms, and sometimes even experts can’t explain their level of performance. But AI-based tools, just like any other piece of technology, need to be accessible for everyone. Alongside people and communities, there is a need to equip small but vital voluntary sector organisations with information and resources to enable them to use AI-based tools effectively and safely.